OUR COVID-19 Response

Matrix has adopted a protocol for operating during the COVID-19 pandemic. These procedures aim to keep our staff and the public safe, while we continue to protect your assets.

Matrix employees will:

• Self-monitor for symptoms and possible exposures
• Wear a mask in any situation where 6 feet of physical distancing is challenging to maintain
• Wash or sanitize hands frequently
• Ensure that hands are gloved and documents are properly sealed before being handled
• When serving documents, to reduce potential exposure, we have implemented the following procedures:
• Process Servers will knock, and retreat a minimum of 6 feet from the doorway, wherever possible
• Target identity and residency will be confirmed at a distance, requesting confirmation as normal
• Once the recipient has been positively identified, documents will be delivered by leaving the file package in plain view. The Process Server will retreat a minimum of 6 feet and will remain on-site to visually confirm that the intended recipient has retrieved the documents
  

We continue to monitor Public Health guidelines and update our plans accordingly.